These are the terms of the October Dojo Special, offered by Substrate Studios (Pty) Ltd (registration number 2026/598554/07). They sit alongside our general terms of service.
Back to the offerGeneral terms of servicePrivacy policy
For karate dojos whose payment has been received, up to the number of places open on the day of your claim (shown on the offer page). New sign-ups only. The offer closes on the closing date shown on the offer page, or when all the places open are taken, whichever comes first.
For 12 months: a fully managed website at R 899 a month plus the Dojo Manager console at R 799 a month, for a dojo of up to 30 students. The entry package totals R 1 698 a month. You take both for the full 12 months.
Larger dojos pay their size band, as on the pricing page: R 1 199 a month for 31 to 100 students, R 1 699 a month for 101 to 250 students. If your dojo outgrows its band, we tell you, and we tell you the new monthly amount.
A brand-new website for your dojo, built from our Dojo template (normally R 10 000), is free on the 12-month package: a 100% discount, provided you stay the full 12 months.
Your agreement with us begins when we confirm your first payment. If we do not receive your payment, your claim lapses and you owe us nothing.
The first month's payment (website plus console) is paid up front, before anything begins, and secures your place. Nothing is started or held before the money has landed.
The first month is paid up front: R 899 + R 799 = R 1 698 for up to 30 students, plus a domain estimate of R 150 (for a .co.za), settled against the real cost with your second payment (we tell you the amount before it is due).
Places go to the first dojos whose payment is confirmed, up to the number of places open on the day of your claim (shown on the offer page), not to enquiries or proof of payment.
If all the places open are taken, or the offer has closed, before we confirm your payment, your payment is held. If more places are opened, you get the next place. Otherwise we refund you in full within 5 business days.
Your website is built and ready to go live within 5 working days of the later of your payment being confirmed and your completed questionnaire. If we are registering a new domain for you, it goes live then. If you keep your own domain, it goes live as soon as you make the change we describe. We send the preview within those days. You have 2 working days to approve it, otherwise we go live anyway. Delays on your side do not move the launch date.
The package includes 2 small changes before go-live, and then we go live. A small change is anything that takes 30 to 60 minutes.
After it is live, small changes are part of the managed plan, sent as one list a month. Anything bigger is quoted. Adding your students is your responsibility, once your console link has been sent to you.
Your 12-month term and your first monthly payment clock start on the earlier of (a) the day your website goes live on your domain and (b) 5 working days after we email you that your site is ready to connect. The second payment is due one month after that start day, and then every month on that date.
We build and preview your website on a temporary address. Your old website and your email, if you have them, stay untouched until go-live. You make the domain change we describe, or have your web person make it. Delays on your side (approvals, domain access or DNS changes) do not postpone the start: we keep your site ready and connect it as soon as you have made the change.
The special is for any karate dojo that is a new sign-up, including dojos that already have a website on a domain they own. We build your new site on a temporary address, and your old site stays exactly as it is until go-live. You keep your domain and your email, and we tell you exactly what to change.
About 90 days before your 12 months end we email you to tell you the term is ending and what happens next. The plan then continues month to month and renews automatically (collected by PayFast once it is connected), and can be cancelled on one calendar month's written notice, or 20 business days' written notice if that is shorter.
After your 12 months the plan continues at the same monthly amount, unless we give you one calendar month's written notice of a change.
Your domain name is registered in your dojo's own name: your dojo is the registrant and the owner, we register and manage it for you as part of the managed plan, and you can ask us for the full control details at any time. You list 5 preferred domains in priority order and we register the first one that is available (if you already own a domain, you keep it, and we tell you exactly what to change).
The domain is not part of the monthly price: with your first month you pay a domain estimate of R 150 (for a .co.za), settled against the real cost with your second payment (we tell you the amount before it is due).
Never send us a password: we never ask for or accept a registrar login or password. We never change your email settings: your email keeps working exactly as it does now.
No VAT: Substrate Studios is not VAT registered. You get a quote first, you pay by EFT, upload your proof of payment and tap I've paid, and we invoice after payment. The Dojo Manager has no once-off setup fee.
If you pay by card, the payment is processed by PayFast. We never see your card details, and the card fees are ours: there is no surcharge.
If a payment is 7 days late, access to your website and console is suspended until it is paid. Suspended, not deleted: access is restored when you pay. We keep your data for 90 days from the day we suspend you; if you have not paid by then, we delete your website and console data.
The notice period to cancel is one calendar month, or 20 business days if that is shorter, given in writing by email, during the 12 months and after them.
The pro rata balance applies once your 12-month term has started. If your cancellation takes effect before the 12 months are complete, you pay the difference on the website build, pro rata: R 10 000 × months remaining ÷ 12, counting the months remaining from the date the cancellation takes effect and rounding any part month up to a full month, invoiced with your last invoice.
For example, if your cancellation takes effect with 3 months still to run, you pay R 2 500.
If you cancel after you have paid but before your 12-month term has started, you forfeit your first month's payment and the domain cost already incurred (the real cost, or our estimate if the domain is not yet registered). That is a cancellation fee for the work done from the first day. Nothing more is owed, and the R 10 000 balance does not apply because your term had not started.
The domain stays registered to your dojo. When you have paid what you owe, we give you a copy of your website's text and pictures and, if you ask, help you point the domain elsewhere.
The details and photos you send us are used to build your website and to contact you, as set out in our privacy policy (linked at the top of this page). If a child appears in a photo you send, you confirm that a parent or guardian has agreed to the photo being used on your website. We remove any photo on request, and at once if we learn there is no parent's or guardian's consent for it. If we register a domain for your dojo, we give the registrant details (name, email, phone) to the domain registrar and registry so the domain can be registered.
Your dojo is responsible for its members' personal information that it puts in the console; our privacy policy explains what we do with it.
We apply these terms the same way to every dojo. We do not change or waive a term, or hold a place, for one dojo and not another.
Nothing in these terms limits your rights under South African consumer law.
If you are unhappy, email us first. You may also complain to the National Consumer Commission or, for personal information, the Information Regulator.
Substrate Studios (Pty) Ltd. Email admin@substratestudios.co.za.